List of programmes

MANAGEMENT AND LEADERSHIP SKILLS DEVELOPMENT PROGRAMME

DESCRIPTION

Today's managers and team leaders play a key role in the achievement of each organisation's goals and objectives. They must be able to meet the demands of their own jobs while at the same time lead, motivate and inspire staff toward the achievement of defined business outcomes.

To do so effectively requires many skills, both technical and personal. They must be responsive not only to the changing needs the organisation but also to the changing needs of the people for whom they are responsible.

The command-and-control culture of the past is being replaced by leaders who encourage and help their staff to succeed and shine, fulfil their potential at work and, most importantly, improve their thinking.

OBJECTIVE

The aim of this three day interactive programme is to assist managers and team leaders in developing and updating key management, leadership and influencing skills to enhance both their own performance and that of the staff they lead.

CONTENT

Topics covered in the programme include:

• The difference between managing and leading
• Current models of leadership
• Different needs of different generations
• Assessing your own style
• Communication and influencing skills for managers/leaders
• Developing a solutions focus
• Encouraging and enhancing thinking
• Solution focussed performance management
• Coaching and mentoring skills
• Delegation and decision making techniques
• Presentation and team briefing skills
• Negotiation skills for managers and team leaders
• Building, leading and motivating your team
• Interviewing, listening and fact finding skills
• Managing pressure, priorities and competing demands

METHOD

The workshop is conducted in a consultative and interactive manner, based on the experience, examples and specific needs of participants who determine weighting of topics.

RESULTANT BENEFITS

At the end of the programme participants will:

• Be able to lead, manage and motivate staff more effectively
• Be able to deal with the harder issues of performance
• Have learnt the latest techniques to communicate effectively, negotiate and influence business outcomes.
• Have updated their skills to negotiate solutions, manage competing demands and the day to day pressures of their jobs.

• For details of our public course dates click here
• To book on to a public course click here
• To contact us about a customised in-house programme for presentation on the site of your choice click here