COACHING
FOR IMPROVED PERFORMANCE AND RESULTS
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In-house only |
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Location: |
In-house
- By Arrangement
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| Costs: |
On
application |
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Dates: |
By Arrangement
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DESCRIPTION
A fundamental requirement for success in business
is that all staff are well trained not only in the technical aspects
of their jobs but also in both the new and established procedures
essential to the smooth running of the organisation and the delivery
of quality service.
To achieve this outcome, managers, team leaders or
"buddies" must be able to coach effectively so as to keep
existing staff up to performance standards and help new staff master
their roles as quickly as possible.
OBJECTIVE
The aim of this one day programme is assist managers,
team leaders and others with staff responsibilities in developing
all the key skills and techniques for the successful coaching of
team members and support staff.
CONTENT
Content
of the programme is as follows:
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Coaching - An overview
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Skills and attributes of the successful coach
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Four key steps of coaching
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Current best coaching practice
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Preparation - Planning
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Identifying what is to be achieved
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Determining evidence of achievement - performance indicators
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Methods to achieve desired outcomes
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The coaching - Doing
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How to get our message across - defining terms exactly
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Demonstrating, observing and testing
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Getting people to think for themselves
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Testing the transfer - Monitoring
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Checking for understanding
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Taking corrective action
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Feedback and review - Controlling
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Applying "one minute manager" principles - MBWA
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Acting on early warning signs
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Techniques for giving feedback constructively.
METHOD
An
interactive workshop using live examples and video playback.
- To
contact us about a customised in-house programme for presentation
on the site of your choice click here
- For
details of our public programmes click
here
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