List of programmes

MANAGING YOUR CONTRACTORS

DESCRIPTION

In today’s business environment, use of contractors is an important means of resourcing to enable us to achieve desired business outcomes on time, within budget and to the desired standard. However, while this approach can deliver significant benefits in terms of cost, efficiency and flexibility, unless managed effectively, many of those benefits can be lost through lack of clarity around expectations, service agreements and a disciplined approach to contactor performance management.

OBJECTIVE

The aim of this one-day workshop is to assist managers, project managers and team leaders in developing and/or updating all the key skills for effective contactor management, with a particular focus on managing contractor performance while at the same time maintaining positive working relationships and resolving differences constructively.

CONTENT

The topics covered in this workshop include:

• Key Components for Successful Contract Management
  Key habits and behaviours for effective contractor management Adopting a project management approach to managing contractors and their performance Ensuring clarity around expectations.
• Managing Performance : Managing Relationships
  Recognising and working with different personalities and social styles of behaviour
  Getting our message across effectively – words and actions
  Raising difficult and sensitive issues
  Giving feedback constructively
  Questioning and fact finding skills
  Handling deflecting tactics, power plays and escalation
  Handing opposition, resistance and objections constructively
  Negotiating solutions
  Managing shortfalls on performance
• Contract Management Best Practice
  KPIs
  Incentives and bonuses
  Optimal durations for contract management type contracts
  Performance audits
  Managing contract variations
  Getting contractors to go the extra mile
  Achieving proactivity by our contractors
  Managing conflicts of interest.
  

RESULTANT BENEFITS

On completion of the workshop, participants will have BENEFITS developed a range of skills and techniques to assist them in effectively managing contractors while at the same time preserving and maintaining positive working relationships necessary to ensure that the potential benefits of using contractors are delivered into the organisation.

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• For details of our public programmes click here